Shipping Policy
Our estimated general processing time is 1-5 business days + shipping.
Please keep in mind, orders placed during sale and launch periods, may take up to 2-3 working weeks to be processed and despatched + shipping.
CUSTOM BACKPACKS
Please note, for all custom backpacks allow up to an extra week processing time for embroidery + shipping. If ordered with other items they will all be sent out together once the backpack is ready.
Any adjustments to custom embroidery must be made within the same business day, any changes after this will not be able to be actioned.
Christmas Cut-off Dates
Standard Aus Shipping: 14th December
Express Aus Shipping: 21st December
International Shipping: 21st December
Pick-up Orders: 21st December 12pm
Australia Wide Shipping
$12 Standard: 3-6 working days after dispatch
$30 Express: 1-5 working days after dispatch
$15 Standard PO BOX & Locker: 3-6 working days after dispatch
$100 Wholesale: 2-8 working days after dispatch
Pick up: 1-3 working days
Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. To ensure your order is covered, select shipping insurace at checkout. For all shipping queries and support once dispatched, please contact Auspost here.
If you still require assistance please contact us via hello@soll.com.au
International Shipping
We ship worldwide!
$25 Standard: 6-10 business days + processing time
$150 Wholesale: 6-10 working days + processing time
International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Returns and Exchanges
All enquiries regarding returns or exchanges need to be emailed to hello@soll.com.au. Items sent back to us without first requesting a return will not be accepted.
All custom backpack orders are excluded from refunds or exchanges unless faulty. Sale items are final sale and are not able to be returned for an exchange or refund.
Exchanges
At this point being a small business, we only offer exchanges or refunds if the item is damaged or faulty. All enquiries regarding exchanges need to be emailed to hello@soll.com.au.
Refunds
Please note, refunds will only be given if an item is faulty within 7 days of receiving. All enquiries regarding refunds need to be emailed to hello@soll.com.au.
Cancellations
Please note if you wish to cancel your order after it has been placed you will incur a $10 cancellation fee.
Get in touch with us via email hello@soll.com.au as soon as possible to ensure we can action this before it is sent out. If you order has already been dispatched we will be unable to intercept it.