Backpack FAQs
What is the turnaround for personalisation?
Please allow 1-3 weeks for embroidery plus shipping times.
Do you offer exchanges?
At this point being a small business, we only offer exchanges or refunds if the item is damaged or faulty. We do not offer exchanges on personalised backpacks, we cannot make any changes or cancel the orders once a personalised backpack has been purchased.
How big is the small vs the large size?
Our small size is 32cm x 25cm and our large size is 40cm x 31.5cm.
When will you restock?
Please sign up to the back in stock alerts on the sold out product to be emailed once an item is back in stock.
If you have a particular item you are after please email hello@soll.com.au for an updated ETA.
How much are the personalised backpacks?
Our small size is $49.95 and the large size is $69.95 embroidery is an additional $22 for either size.
What are the colour options for embroidery?
We have the following thread colours: black, white, blue, blush, camel, cream, forest, lilac, pink, dark purple, mint, dark blue, dark mustard, seafoam and light blush.
Shipping
Australia Wide
$12 Standard: 3-6 working days
$30 Express: 1-5 working days
Our estimated processing time is 1-5 business days + shipping time.* Please read shipping page for more info.
International Shipping
$40 Standard: 2-3 weeks + processing time.
International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country.
Local Pick up
Pick up your order from our warehouse, located in Keysborough, VIC Australia.
Estimated pick up time: 2-4 business days or less.
About us
Our Philosophy
We aim to create everyday basics, made from good quality materials that can be passed down from little love to little love.
Whilst being every day essentials, our collections are curated with the intention of bringing a sense of fun to children's fashion.
Incorporating effortless textures and tones, inspired by the beauty around us, we believe it is 'the simple things' that bring us the most joy.